OUR VALUES
Professional trust-based work is not viable if it is not founded on principles of ethical commitment, transparency and honesty.
HONESTY
We understand that talent, training people and professional development are the driving force behind development.
TRAINING
We have a talented and enthusiastic multidisciplinary team, which is dedicated to ensuring that its overall contribution is much more than the sum of its individual parts.
TEAMWORK
We are dedicated to excellence in processes and in our work, applying technical rigour in our interventions.
RELIABILITY
Our trust in people and in the team is most apparent in how it helps us stay up-to-date and apply any innovation that helps make our work consistent and efficient.
INNOVATION
Our client focus gives meaning to our values, striving for the best service to guarantee your peace of mind with flexible, agile, effective and lasting solutions.
CLIENT SATISFACTION
ABOUT US
Criteria has become a global adjustment bureau capable of performing adjustment activities in all branches of insurance
It was formally established in July 2016 following a cooperation agreement between various partners responsible for their respective regional adjustment bureaus, which had been operating for different insurance companies for more than 30 years.
As a result, Criteria combines the resources of five Spanish adjustment bureaus under a single brand with a single operational structure, creating a national adjustment bureau with an operations centre that matches the service required by our main clients, and, thanks to its origins, has an adjustment network that is coordinated through offices in the various local and regional areas.
Our operations in the Americas joined the Spanish project in 2018 with more than 50 experts in seven countries and has rapidly grown and expanded to have more than 300 experts at present in 11 countries in the Americas and include global maritime & cargo services covering 110 countries.
Criteria’s entire operational system is based around a single management tool for the whole structure and establishing specialities that are managed and coordinated by people of recognised standing and experience in each of their fields and places of operation.
Criteria involves the creation of an ambitious, comprehensive and practical project. By building on the experience, professionalism and the quality of service offered over almost three decades by more than 250 qualified experts in different geographical areas, it has been able to:
COMBINE
Forces, knowledge, training and experience to offer the best specialised technical service.
ACHIEVE
The most comprehensive and flexible range of services for our clients based on the sum of our experience and skills.
BUILD
A single agile and efficient structure to guarantee our clients a multidisciplinary, international service which is simple and straightforward.
OUR MISSION
To provide the market with a wide range of effective technical solutions in adjustment and engineering services that create absolute confidence among its clients.
OUR VISION
We believe in people, in their training, education and dedication so that we can provide a distinctive high-quality service aimed at full client satisfaction by using new technologies and efficient processes.
